Kommercial Kitchens typically ships via UPS. However, we reserve the right to select the shipping method on all free shipments.

ESTIMATED SHIPMENT TIMES
(Business Days)

If our shipping carrier determines that your address is inaccessible for delivery, please contact Kommercial Kitchens immediately so that we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal. In whatever manner you receive a delivery, please note that it remains your responsibility to follow our delivery guidelines.

FREE SHIPPING ON TURBO AIR - All shipments will be delivered curbside only, dock or forklift will be needed. Delivery does not include liftgate service, inside delivery, uncrating or installation. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service can be arranged in advance for an additional fee.

If you request delivery services directly from the carrier, you may be responsible for additional fees.

If you would like Next Day, 2nd day, or 3rd day delivery, an extra charge will be added to your order and indicated during checkout. Very large, heavy or equipment items may not be eligible for overnight or 2nd day shipment.

We are unable to deliver outside of the 50 United States, to Post Office Boxes or to APO/FPO addresses.

Liftgate
Freight delivered via common carrier may require liftgate service.

If you choose to use liftgate service, a fee of $90 (commercially zoned address) or $160 (residentially zoned address) will be added to your order.

Consider selecting liftgate service if your facility does not have a loading dock or fork-lift access. Otherwise, you will need to make alternate arrangements for unloading at your location.

Liftgate service unloads your shipment to the curb, it is not inside delivery.

Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.

Once a shipment is in transit, new fees may apply if there is a change in the delivery address (also known as reconsignment).

Cancelled/Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus 25% restocking fees. (Except for damaged equipment refused at time of delivery only.)  If you decide to cancel after the order has been processed but has yet to ship, there will be a 3% transaction fee charge.

Freight Damage/Error in Shipment
Upon delivery, look over products completely and assure no damage is present. If damage is evident, a claim will need to be filed with UPS. This can be done on www.ups.com 

If delivery is made by Freight Truck, thoroughly check order for any concealed damage before signing bill of lading.  If damage is found please contact us immediately before signing.  If damage is found after accepting and signing for delivery, we will not be able to make any claims for the order.

Every order is checked thoroughly and shipped with a packing list. Upon delivery, please carefully check items and quantities. If you find that there is any error in quantity or the product itself, please notify us within 3 days of delivery so that the matter may be resolved.

If you're not completely satisfied with your purchase, you can return it to us within 10 days of delivery. All orders are subject to a 25% restocking fee. Returns will be refunded for the amount of the product purchased (shipping costs are non-refundable).  If you received an item in error, we'll gladly pay for the return shipping cost and waive the restocking fee.